Last updated: May 20, 2026 · GigPilot Inc.
GigPilot offers a 7-day free trial for new subscribers. Once the trial ends, all payments are final — no refunds will be issued. Please read this policy carefully before subscribing. Payments are processed by PayPal, our payment processor.
GigPilot Inc. ("we", "us", or "our") is committed to ensuring your satisfaction with our Service. This Refund Policy explains the circumstances under which refunds may be issued for GigPilot subscriptions. All payments are processed by PayPal, our authorized payment processor.
GigPilot offers a 7-day free trial for new subscribers. Once your trial period ends and your first payment is processed, NO REFUNDS will be issued under any circumstances. By continuing past the trial period, you acknowledge and agree that all charges are final and non-refundable. If you do not wish to be charged, you must cancel your subscription before the trial period expires.
All subscription fees are strictly non-refundable. This applies to all billing periods, including the first payment after trial. We do not issue partial refunds for unused portions of a billing period. Cancellation of a subscription stops future charges but does not entitle you to a refund for any amount already paid.
GigPilot subscriptions automatically renew at the end of each billing period (monthly or annually). If you do not wish to renew, you must cancel at least 24 hours before the renewal date. Renewal charges are non-refundable once processed, except as required by applicable law.
Refunds may be issued outside the standard policy in the following circumstances: (a) duplicate charges due to a billing error; (b) charges made after a confirmed cancellation; (c) as required by applicable consumer protection laws in your jurisdiction. In such cases, please contact us at billing@gigpilot.io with your account details and a description of the issue.
To request a refund, email billing@gigpilot.io with your registered email address, the date of charge, the amount charged, and the reason for your refund request. We will respond within 5 business days. Approved refunds are processed by PayPal and typically appear on your statement within 5–10 business days depending on your bank or card issuer.
If you upgrade your plan mid-cycle, you will be charged a prorated amount for the remainder of the billing period. If you downgrade your plan, the change takes effect at the start of the next billing cycle and no partial refund is issued for the difference.
We encourage you to contact us before initiating a chargeback with your bank. Unauthorized chargebacks may result in suspension or termination of your GigPilot account. We will work with you in good faith to resolve any billing disputes.
For any refund-related questions, please contact: billing@gigpilot.io | GigPilot Inc., 1201 N. Market Street, Wilmington, DE 19801, USA. Our support team is available Monday–Friday, 9am–5pm EST.
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1201 N. Market Street, Wilmington, DE 19801, USA · billing@gigpilot.io